Do's and Dont's


Set out below are some recommendations for safe use of powered wheelchairs and scooters as a reminder for shopmobility customers.


Don’t forget that shopping centers can be very crowded places and consideration needs to be given at all times to pedestrians.

This list is not comprehensive but will help make Shopmobility a good experience for everyone.

  • Always keep the speed reduced when in busy or confined areas.

  • Be courteous and show consideration for other users of the town. Remember that pedestrians often stop suddenly and you may not be able to stop as quickly, so reduce your speed and keep your distance.

  • Always follow the instructions given to you by the Shopmobility staff about the use of your vehicle.

  • Reduce your speed when turning corners.

  • When leaving the vehicle unattended, ALWAYS take the key with you and try to leave it where it won’t inconvenience others.

  • Use a dropped kerbside whenever possible and, when climbing the kerbside, approach them at right angles.

  • Never let anyone else use the scooter issued to you.

  • Never let anyone ride on your vehicle with you, no matter how small they are, it upsets the balance of the vehicle, which could result in a preventable accident.

, if you do have an accident of any sort always inform your Shopmobility scheme. They can then give the vehicle a safety check before somebody else uses it and take any other action which may be required.